Shipping policy

At Elora Venecci, we are committed to delivering your orders with care, accuracy.

1. Order Processing Time

• Orders are processed within 24 hours after payment confirmation.

• During seasonal peaks, or public holidays, processing may take 2 business days.

2. Shipping Fees

• Shipping fees are calculated at checkout and displayed clearly before payment.

• Any free shipping promotions will be announced on the website.

3. Order Tracking
Once your order has been shipped, a tracking number will be sent via email or WhatsApp, allowing you to monitor your shipment status.

4. Incorrect Address or Uncollected Orders

• Customers are responsible for providing accurate shipping information.

• Orders returned due to incorrect addresses or failure to receive the shipment may be reshipped at the customer’s expense.

5. Delayed or Lost Shipments
In the event of an unexpected delay or lost shipment, please contact us. We will coordinate with the shipping provider to resolve the issue as quickly as possible.

6. Contact Information
For any shipping-related inquiries, please contact us at:
Email: Info@eloravenecci.com