Refund policy

Enjoy shopping with the following return policy features:
You have 14 days to return the products sold after receipt. during sales and offers periods, there are no returns, only exchanges within 7 days. Shipping cost will be added through the returns in your customer account To start a return, you can contact us at by calling customer service number (+20) or via email Care@eloravenecci.com.

Damages and issues:
If the item have a defective, does not match the description of the site, , or was received damaged as a result of transportation and shipment, you have the right to return it within 14 days from the date of receipt for free, and the value of the item will be refunded to you within a maximum period of 14 working days.;

Exchanges
When returning the product, make sure that all the accessories and labels for the order are in their proper condition and that the product is in its original package in the correct condition in which it was received and that the package is closed by the factory sealed (in the case of replacement within 14 days) as well as the inclusions in the offers such as included gifts with the products or Exceptional accessories.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within maximum period of 14 working business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@eloravenecci.com. 

Some products cannot be returned, and they are:

• Damaged Products (excluding transportation damage)
• Products that are not in their original packaging
• Products that do not include all accessories
• Unsealed products from the following product groups